| Need an On-site Visit & Test? | ||
|---|---|---|
| 01. | Arrange a site visit | Contact us to arrange an on-site visit. Once a site visit has been arranged, a Technician will arrive at your site. They will talk to you about your needs, ask you some questions, look at your setup and take photos and the water test. |
| 02. | Water Test | The technician will collect the water test. You may need to assist them with access to your water supply. Most rural supply tests need to be taken from the water source, before any tanks (except rain water) |
| 03. | Needs Analysis form | The technician will complete a Needs Analysis form, this is where all the details of your site are recorded, including pump models, flow rates, a drawing of your current setup and what issues you want to resolve. |
| 04. | Getting the Sample to the Lab | Depending on your location and type of test required, the Technician will either drop your sample off to a courier, or deliver it to the lab for testing. |
| 05. | Review | Once your results are received, these will be reviewed alongside your Needs Analysis form to determine what equipment is recommended, where it should be placed in your system and how it should be set up. |
| 06. | Quote | You will receive a quote, this will include a letter of explanation of what issues you have and how they can be resolved, a schematic diagram to give you an idea of what this will look like at your site and a quote with pricing of your recommended solution. |
| Just need a DIY Test Kit? | ||
|---|---|---|
| 01. | Order Test Kit | Shop our water testing range and place an order to receive your water test kit via courier. |
| 02. | Water Test Kit arrives | Fill Out the Chain Of Custody Form and pre-label all of your bottles. A) Bore Water - Go to your bore, let the bore run for 20mins and then fill all bottles in the kit with sample water to the top. Do NOT sample water after storage tanks or treatment. B) Rain Water - Run any tap after the rainwater tank for at least 5 mins (if any treatment e.g filters/UV are in place, make sure to take the sample before these) Then fill all bottles in the sample kit C) Surface Water (Stream/Spring/Creek/Dam) - Water Must be collected before any tanks, filters or other treatment. If there is pipework, please run the water until that which is sitting in the pipes is flushed. Then fill all bottles in the sample kit |
| 03. | Needs Analysis form | Always fill out the Needs Analysis form as completely as possible and return a copy via email to the address provided. Please include photos of your current setup where possible |
| 04. | Packaging your samples | Always make sure that your samples are closed well and not leaking, your bottle(s) are labeled and place them with the chain of custody form into the packaging provided. If an icepack has been provided, please make sure it is frozen. Ensure that the packaging is well sealed and use the courier sticker provided to send it off. Please note that any bacteria samples need to be at the lab within 24hours of the sample being taken. |
| 05. | Review | Once your results are received, these will be reviewed alongside your Needs Analysis form to determine what equipment is recommended, where it should be placed in your system and how it should be set up. |
| 06. | Quote | You will then receive a quote, this will include a letter of explanation of what issues you have and how they can be resolved, a schematic diagram to give you an idea of what this will look like at your site and a quote with pricing of your recommended solution. |
| Already had a Water Test done? | ||
|---|---|---|
| 01. | Request a Needs Analysis form | Remember to always fill out the Needs Analysis form as complete as possible and return a copy via email to the address provided. Please include photos of your current setup where possible. |
| 02. | Existing Test Report? | Remember to include your current Water Test results when you send in your Need Analysis form. (Water Test Results must be current i.e. At least within the last 3 months) |
| 03. | Review | Once your Water Test results are received then these will be reviewed alongside your Needs Analysis form to determine what equipment is recommended, where it should be placed in your system and how it should be set up. |
| 04. | Quote | You will then receive a quote, this will include a letter of explanation of what issues you have and how they can be resolved, a schematic diagram to give you an idea of what this will look like at your site and a quote with pricing of your recommended solution. |
